Contact Us

Questions about a West Wren lighting product or an existing order? We’re available to assist with product information, order status, tracking, shipping, cancellations, exchanges, returns, and refunds.

For questions about an existing purchase, please include your relevant order details in your email so we can assist you as clearly and efficiently as possible.

How to Reach Us

Contact Email: info@westwren.com

Response Time: Within 48 business hours

Returns

To request a return, please contact info@westwren.com first. We will review your request and, if approved, provide the applicable return instructions and return destination.

Please do not send an item back before receiving approval and the appropriate return instructions.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

Contact & Business Information

Store Name: West Wren
Operating Address: 2816 235th Pl NE, Sammamish, WA 98074, United States
Contact Email: info@westwren.com
Operating Hours: 9:00 AM–7:00 PM (GMT-8)
Business Days: Monday–Friday

The address above is West Wren’s Operating Address and is provided for business identification and transparency. It is not identified as our standard return destination. Customers requesting a return should contact us first and follow the return destination and instructions provided as part of the approved return process.