Shipping policy

At West Wren, we want delivery expectations to be clear before you place an order. This policy explains where we ship, how orders are processed, estimated delivery timeframes, shipping costs, and when tracking information is provided.

Shipping Region

West Wren currently ships within the United States.

All transactions are processed in USD.

Order Processing

Orders are processed on business days:

Monday–Friday

Our daily order cut-off time is:

5:00 PM (GMT-8)

Orders are subject to a 1–6 business day handling time before shipment.

Handling time refers to the period required to process an order before it enters transit. It is separate from the transit time described below.

Shipping Time

After an order has been processed and shipped, the estimated transit time is:

7–20 business days

Combined with our handling time, the overall estimated delivery timeframe is:

8–26 business days

These timeframes are estimates rather than guaranteed delivery dates.

Shipping Cost

West Wren provides free standard shipping for orders shipped within the United States.

Order Tracking

After your order has shipped, tracking information will be sent to you by email with a tracking link.

Understanding Your Delivery Timeline

Your estimated delivery timeframe consists of two stages:

Handling Time: 1–6 business days
Transit Time: 7–20 business days

Together, these result in an overall estimated delivery timeframe of 8–26 business days.

Business days are Monday–Friday.

Order Cancellations

Orders may be canceled before shipment.

If you would like to request a cancellation, contact info@westwren.com as soon as possible. Once an order has shipped, it can no longer be canceled under this cancellation provision.

Questions About Your Shipment

If you have questions about your order, shipping status, or tracking information, contact us at info@westwren.com.

We respond to inquiries within 48 business hours.

When contacting us about an existing order, please include the relevant order information so we can assist you efficiently.

Contact & Business Information

Store Name: West Wren
Operating Address: 2816 235th Pl NE, Sammamish, WA 98074, United States
Contact Email: info@westwren.com
Operating Hours: 9:00 AM–7:00 PM (GMT-8)

The address above is West Wren’s Operating Address and is provided for business identification and transparency. It is not identified as a return address, shipping warehouse, fulfillment facility, or ship-from location.

For return requests, please contact us first and follow the approved return instructions provided to you.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.