Refund policy

West Wren accepts return requests within 30 days from delivery. To ensure that your return is handled correctly, please contact us before sending any product back.

This policy applies to West Wren orders in the United States.

Requesting a Return

To request a return:

  1. Contact info@westwren.com within 30 days from delivery.
  2. We will review your return request.
  3. If your return is approved, we will provide the applicable return instructions, including where and how the item should be sent.
  4. Send the item according to the approved return instructions.
  5. Once the returned item is received, it will be inspected.
  6. If the return is approved following inspection, the refund will be processed according to the timeframe stated below.

Please do not send an item back before receiving return approval and the applicable return instructions.

Return Shipping

Return shipping is free for approved returns.

After your return request has been reviewed and approved, West Wren will provide the applicable return shipping instructions.

Return Destination

The appropriate return destination will be provided as part of the approved return process where applicable.

Please do not independently send products to the Operating Address shown below.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

West Wren’s Operating Address is provided for business identification and transparency. It is not identified as the standard return destination.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact info@westwren.com with your order information and details about the issue.

We will review the request and provide the applicable instructions for resolving it.

Please do not send the item back before receiving return instructions.

Exchanges

Exchanges are available for eligible products.

To request an exchange, contact info@westwren.com. We will review your request and, if approved, provide the applicable exchange and return instructions.

Return shipping is free for approved exchanges.

Cancellations

Orders may be canceled before shipment.

If you would like to request a cancellation, contact info@westwren.com as soon as possible. Once an order has shipped, it can no longer be canceled under this cancellation provision.

Inspection of Returns

After a returned item is received, West Wren will inspect it within 1–3 business days after receipt.

We will determine whether the return is approved following inspection.

For purposes of this policy, West Wren’s business days are Monday–Friday.

Refunds

For an approved return, the refund will be processed within 10 business days after inspection and approval.

Refunds are issued to the original payment method.

After West Wren processes the refund, the time required for the amount to appear may depend on the applicable payment method or financial institution.

Restocking Fee

No restocking fee is charged.

Need Assistance With a Return?

For questions about a return, exchange, cancellation, damaged item, incorrect item, or refund, contact us at:

Contact Email: info@westwren.com
Response Time: Within 48 business hours

Contact & Business Information

Store Name: West Wren
Operating Address: 2816 235th Pl NE, Sammamish, WA 98074, United States
Contact Email: info@westwren.com
Operating Hours: 9:00 AM–7:00 PM (GMT-8)

The address above is West Wren’s Operating Address. It is provided for business identification and transparency and is not identified as the standard return destination.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.